Founded in 1988, Associated Telecom is a full-service communications company offering voice over internet protocol (VoIP) applications including:

  IP Telephony and Networking
  Hybrid and Digital Telephone Systems
  Voice Messaging
  Unified Messaging
  Call Center Applications
  Computer Telephony Integration (CTI)
  Voice and Data Infrastructure

Associated Telecom, Inc.
639 N. Main St.
Orange, CA 92868

Phone: 714-919-2525
Fax: 714-919-2530
E-mail:
E-mail: sales@associatedtelecom.com   

Contact Center Solutions

NEC UNIVERGE Desktop Digital Terminals

Desktop Digital Terminals can help your business provide the exemplary level of customer service required. In today's intensley competitive business environment, smart companies  know that it takes great customer service to get ahead. UNIVERGE Desktop Digital Terminals can help your business provide that level of service. As an integral part of UNIVERGE 360, they connect people with the information, applications and tools they need to drive businesses to success. These intellengent terminals help your business take service and performance to a newer, more profitable heights. At a glance, these terminals provide you with full scalability and customization, bluetooth interface for peripheral equipment, programmable keys for immediate line/feature access or speed dialing and full duplex speaker just to name a few. Desktop Digital Terminals  also deliver exceptional value. With user-friendly ergonomic design, a range of eight models to choose from and a choice of options, this provides users with access to the full power of UNIVERGE communication platforms.

  Desktop Digital Terminal

 

Zultys Inbound Call Center

Whether your company has a handful of agents in a support group or every employee is an agent in a contact center, the ICC solution from Zultys can scale to meet your requirements and supercharge your contact center. Agents and Supervisors access ICC functions through the Zultys MXIE Unified Communications client software running on their computer. MXIE supports a range of Operator Groups and multiple levels of Agent Roles, and lets you log into multiple roles simultaneously. It provides real time information, about the operation of the contact center, screen pops, presence, instant messaging, and a softphone. Zultys ICC is enabled by software licenses and runs directly on the MX30 or MX250. Some other features include; Queue Management, IVR, Wallboard, Call Recording on Demand, Statistics, Call Attached Data, Remote Agents, Reports, and many more. Supercharge your agents with the Zultys Inbound Call Center today and let your customers hear the difference!

 Zultys Inbound Call Center

 

Vertical MP5000  Contact Center

Virtually all businesses utilize a form of contact center. The MP5000 provides options to meet a wide range of your requirements. The responsiveness of your personnel to incoming calls is critical to your organizations reputation and success. Award-winning Vertical Contact Center software features a powerful, intuitive visual interface, plus advanced call handling and administrative tools that boost agent productivity and maximize customer satisfaction. When award-winning software and hardware team up, the result is pure synergy-superior performance and value. It has established value in a broad spectrum of small to medium enterprises and in mission-critical public agency environments that depend heavily on both voice and date communications. Some of the add on features include: Queue Monitor, Scoreboard, Call Classifier, Conference Manager, Screen Pops and much more. Vertical Communications, Inc is a leading provider of next generation IP-based voice and data communications systems for businesses both large and small.

* MP5000