NEC UNIVERGE Desktop Digital Terminals
Desktop Digital Terminals can help your business provide the exemplary level of customer service required. In today’s intensley competitive business environment, smart companies know that it takes great customer service to get ahead. UNIVERGE Desktop Digital Terminals can help your business provide that level of service. As an integral part of UNIVERGE 360, they connect people with the information, applications and tools they need to drive businesses to success. These intellengent terminals help your business take service and performance to a newer, more profitable heights. At a glance, these terminals provide you with full scalability and customization, bluetooth interface for peripheral equipment, programmable keys for immediate line/feature access or speed dialing and full duplex speaker just to name a few. Desktop Digital Terminals also deliver exceptional value. With user-friendly ergonomic design, a range of eight models to choose from and a choice of options, this provides users with access to the full power of UNIVERGE communication platforms.
NEC UNIVERGE 3C
Flexibility is a key attribute of NEC’s UNIVERGE 3C. As a single software application which operates across premise, cloud or hybrid environments, it delivers a complete communications solution that can be tailored to any organization’s needs for highly reliable and secure services. This single software application platform provides you with an IP-PBX, voice features, Voicemail (VM), Unified Messaging (UM), Unified Communications (UC), collaboration tools, mobility options, voice/video/web conferencing, basic ACD, system-wide call recording, SIP services, business continuity, disaster recovery, a Services-Oriented Architecture (SOA) with web services support along with comprehensive management tools to administer it all. These core capabilities are all part of the basic feature set and not individual parts that need to be purchased and licensed separately – providing you with a complete solution and making the UC experience easier for you to achieve. UNIVERGE 3C is unique because as a standards-based solution, it can run on general purpose servers of your choice alongside other mission-critical applications on your network as well as run on any existing network infrastructure. With UNIVERGE 3C, you can leverage its unmatched flexibility, reliability and scalability to keep your organization competitive in today’s marketplace.
Zultys Inbound Call Center
Whether your company has a handful of agents in a support group or every employee is an agent in a contact center, the ICC solution from Zultys can scale to meet your requirements and supercharge your contact center. Agents and Supervisors access ICC functions through the Zultys MXIE Unified Communications client software running on their computer. MXIE supports a range of Operator Groups and multiple levels of Agent Roles, and lets you log into multiple roles simultaneously. It provides real time information, about the operation of the contact center, screen pops, presence, instant messaging, and a softphone. Zultys ICC is enabled by software licenses and runs directly on the MX30 or MX250. Some other features include; Queue Management, IVR, Wallboard, Call Recording on Demand, Statistics, Call Attached Data, Remote Agents, Reports, and many more. Supercharge your agents with the Zultys Inbound Call Center today and let your customers hear the difference!