Associated Telecom, Inc. (ATI) has been selling, installing and servicing business telephone systems since 1988. Located in the heart of Orange County, we service all of Southern California.
Associated Telecom is a full-service telecommunications company, offering voice over internet protocol (VoIP) applications including: IP telephony and networking, hybrid and digital telephone systems, Unified Messaging, contact center applications and Computer Telephony Integration (CTI). We also offer telecommunications consulting and management of telecommunications services. We work with your IT staff or your consulting team to provide you with solutions that are efficient and economically sound. We offer annual reviews of your equipment and service providers to make sure you’re using the right products and providers which best suit the ever-changing needs of your business. Your satisfaction is our top priority – we do everything possible to be certain that your communications system is well-suited and properly engineered to your company’s individual needs. In partnering with you for success, we invest our efforts in making sure your staff is confident and completely trained on using your telephone system to its full potential.
We are dealers for the following telephone hardware manufacturers:
- NEC Unified Solutions
- Zultys
- Vertical
- Cisco
- Polycom
Service is available Monday through Friday 8 a.m. to 5 p.m. (excluding holidays) at our standard rate with a one-hour minimum. Emergency service is available as required, after hours and on weekends/holidays at time-and-a-half. Our optimum response time ensures customers that one of our technicians will be on-site within 2 hours of an emergency request. Our normal response time promises our customers that a technician will be on-site within 24 hours of submitting a service request. Depending on the urgency of the incident, we let you determine which Service Level Agreement best suits your needs. As an added benefit to our clients, our technicians are available for telephone support, 24 hours a day, to answer any questions you may have or to help you solve simple programming issues.
In addition to new business communication systems, we also provide:
- Telephone Hardware Upgrades
- Voice Processing Systems
- Public Address Systems
- Computer Network Cabling & Data Room Cabling
- Access to a Multitude of Long-Distance and Data/Voice Circuit Provider
Wouldn’t you like to work with a service provider who is familiar with how your company operates and understands how your needs change? At Associated Telecom, we make it our business to keep you connected. ATI partners with you continuously to assess your needs and navigate through the vast array of technological products available in today’s marketplace. We clearly identify your options and deliver the solutions that make the most sense for your business. Contact us today to schedule a complimentary analysis of your telecommunications systems. Please complete our On-line Information Request to receive more information on our products and services. Or if you prefer, use the address and phone number above to experience our exceptional customer service, firsthand. We look forward to being your vendor of choice.
